Dear Sir or Madam,
I hope this letter finds you well. My name is Hát Pê, and I recently purchased a 50-inch Samsung Smart TV from your store on 10th September, invoice number 134134. Unfortunately, upon setting it up at home, I found that the screen flickers [1] and the sound cuts out intermittently [2].
I promptly contacted your customer service team on 11th September to report this issue, and I was assured that someone would get back to me [3] within 48 hours [4]. However, it has now been over a week, and I have yet to [5] receive any assistance or follow-up [6].
I kindly request that your team either send a technician [7] to repair the TV or arrange for a replacement unit [8] as soon as possible. I trust that your company values customer satisfaction and hope this matter can be resolved without further delay [9].
Thank you for your attention, and I look forward to your prompt response.
Yours faithfully,
Hát Pê.
VOCABULARY:
[1] screen flicker: màn hình nhấp nháy
[2] the sound cuts out intermittently: âm thanh bị ngắt quãng liên tục
[3] get back to me: phản hồi lại cho tôi
[4] within 48 hours: trong vòng 48 giờ
[5] have yet to: vẫn chưa
[6] follow-up: theo dõi
[7] technician: kĩ thuật viên
[8] replacement unit: một cái khác thay thế
[9] without further delay: không chậm trễ hơn nữa
